Does Spelsberg offer technical support over the phone?
Short answer
We have offered phone-based technical support since 2015 through our teleservice, Spelsberg Pro-Active. Every enquiry is answered immediately by technically trained sales experts rather than order-takers, so you can get design and specification advice as well as place orders for standard or custom-made enclosures. Orders are processed and confirmed the same day, and you keep a single point of contact from order through to completion.
Yes. Since 2015 we have offered a teleservice called Spelsberg Pro-Active, and you can reach the support line on 01952 605849. It is there for anyone interested in our range of electrical enclosure solutions, or who wants to learn about the technical support and customisation services we offer.
When calling Pro-Active, you can purchase our standard or custom-made enclosures to address any application, even the most demanding. The service is offered in parallel to our on-site visits, where expert sales engineers evaluate specific enclosure uses and requirements and determine the best product.
With Pro-Active you can therefore do more than simply place orders with phone operators. Each enquiry is addressed immediately by technically trained sales experts, who can help by providing design and specification advice. They also make sure that your order is processed and confirmed the same day, so you receive what you need as quickly as possible.
Pro-Active offers a single point of contact as well. The order remains with the Pro-Active sales team for processing and through to completion, so you do not have to interact with multiple teams to discuss different aspects of the process.
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